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Excluded Features
The following features are internal to the WedoCOD platform and are intentionally excluded from the public API documentation.
Internal Roles
These roles are used internally and are not documented for public consumption:
- Manager Leader — Internal hierarchy management
- Manager — Internal team management
- Agent — Call center agents (use the Call Center back-office interface)
- Follow-Up Agent — Post-sale customer follow-up
- Sourcing Agent — Product sourcing operations
- Stock Manager — Warehouse-level inventory operations
- Call Center Manager — Call center administration
- Delivery — Delivery personnel operations
Internal Features
| Feature | Reason for Exclusion |
|---|---|
| Priority-based lead dispatch | Internal call center operations |
| WhatsApp follow-up system | Internal agent workflow only |
| Call center dispatch settings | Internal configuration |
| Agent working hours configuration | Internal scheduling |
| Agent lead assignment & locking | Internal call center mechanics |
| User hierarchy (manager → agent chain) | Internal organizational structure |
| System announcements | Admin-only system notifications |
| App fees management | Internal platform fee configuration |
| Billing / subscription management | Handled via Stripe portal |
| Back-office call center routes | Separate agent interface |
| Mobile API endpoints | Not registered in route provider |
Notes
- The Back-Office Call Center is a separate interface (
/back-office-call-center/) with its own authentication and routes. It is designed for agent use and is not part of the public API. - Mobile API routes exist in the codebase (
routes/api/mobile/) but are not registered in the RouteServiceProvider and are therefore inactive. - Storefront routes directory exists but is empty — no storefront API is currently available.